Frequently Asked Questions

A domestic violence shelter for women and their children. We are located in Portage La Prairie. If you are fleeing abuse, and in need of safety - you and your child(ren) will receive free, safe, supportive emergency housing, food, and many other services, including supportive and caring staff.

Abuse can take on many forms - go with your instincts. Click here to learn more and how to recognize the signs of abuse.

Anyone can contact our crisis lines (do not subscribe to Call Display) for assistance: male, female, children, family, friend, neighbour, etc. Both local and provincial toll free lines are available for telephone counselling on a 24/7 days a week basis. Trained staff offer assistance in a variety of ways or ensure the caller is directed to the appropriate resource 

If someone you know may be in an abusive relationship you can call us for advice 204-239-5233 or call Toll Free 1-877-977-0007.  Or encourage them to reach out to us.

If you are being abused, and want to leave your home, call the local crisis line at: (204) 239-5233 or the toll-free number:  1-877-977-0007. We will complete an assessment over the phone with you.

An assessment must first be completed over the phone. If access is approved a room will be offered based on availability.

The police are not going to be involved unless you decide to involve them should you press charges against the abuser.

The staff will work with you to arrange transportation. If a cab is available, we will pay and send a cab to transport you.

There is no charge during your stay at a shelter. You will be provided with safe accommodation, food, transportation, personal incidentals, referrals to other resources such medical care, legal referrals, Employment and Income Assurance, housing, and other supports as may be identified.

We have a 24 hour support line. You can expect confidentiality between you and the shelter staff.  You can expect to be believed when you speak about your experiences. You can expect to feel safe and supported. You can expect a safe, supportive and non-threatening environment for you and your children. You will meet women who share the same or similar experiences as you. You can expect to have some peace even though you are in a crisis. You can expect to leave the shelter with more understanding about your relationships than when you arrived. Trained counsellors and support staff can give you support, assist you with making safety plans, referrals for other services in the community, and will be strong advocates on your behalf.

Rooms cannot be saved as we are first come first serve. Room availability can change. You will have to call at the later date to confirm we have space. Reassessments may also be done on next call.

Phone the crisis line: (204) 239-5233 or Toll-free: 1-877-977-0007. We will tell you about what is available here, help you assess your safety in your own home, and provide any other information that you need. List of what we provide is found here. Many individuals call our 24 hour crisis line to receive ongoing support and information or attend our non-residential services should they not choose to enter the shelter.

Yes.  The shelter offers children’s supports and services. Their stay here is also free.

The services here are confidential. No information is provided to anyone, unless you allow us to do so.

If safe to do so, you can bring up to 3 bags of belongings. Clothing, medications, IDs, valuables, children's comfort items, etc. Our shelter will also provide you the basic necessities and facilities.

Weapons, alcohol, illegal drugs and/or drug paraphernalia, sharps, candles, heaters, etc. Due to health and safety concerns these are not allowed in shelter.

The shelter is located in a confidential location – the exact address is kept confidential to protect the safety of women and children who live there.

From the outside it looks like any other house in the neighborhood. There are separate bedrooms for each woman and her family and several bathrooms. Meals are prepared and shared in a common dining area. There is a large living room and play area for children. The residents have access to a computer.

Your stay here is approved by Employment and Income Assistance and can range from a few days to three weeks and sometimes more, based on assessment of a variety of factors.

Yes, children’s supports are available when you attend medical, legal or other appointments. We also have children’s counselling, if requested by you.

No, you may not invite anyone to visit you on shelter premises.

Yes, the shelter is wheelchair accessible. We also have one mobility suite.

We have made arrangements for anyone who needs to have their pet(s) taken care of temporarily while in shelter. These pet foster care arrangements are at no charge to the client. 

We have private bedrooms for each woman and her children.